IKEA

April 2, 2018

IKEA

IKEA’s profile

IKEA in Greece is represented by the FOURLIS Group of Companies. The FOURLIS Group has extensive experience in retail and introduced IKEA to Greece by founding the company HOUSE MARKET SA in 1999.

What IKEA needed

The client’s requirement was for an end-to-end solution for a customer loyalty program in order to build unique long-term relationships with his customers. Customer experience and customer satisfaction create the top 2 goals on the priorities list.

What we offered

We offered a complete customer loyalty management solution based on our QIVOS CLOUD platform, integrated to current POS systems assuring a seamless customer experience.

QIVOS undertook the full management of this project, which included:

• Loyalty strategy
• Loyalty program implementation
• Omnichannel operation services
• Campaign management
• Customer insights