September 15, 2017
Interview of Vagelis Karalis at Business Reporter [VIDEO]
Vagelis Karalis, CEO of QIVOS, shares his insights on how to leverage the customer journey in the digital transformation era. The interview was published on Business Reporter as a part of the Future of Retail campaign series, where thought leaders discuss current challenges of the retail industry.
Watch the video of the interview below:
Here are highlights of the interview:
- Emerging trends are transforming not only the way consumers interact with brands but also the whole face of businesses.
- Businesses should follow these new trends and move at the speed of customers by investing in technology, elevating their strategy and moving to a much more customer-centric approach.
- Each customer has its own customer journey pattern.
- QIVOS suggests 4 steps for a successful digitalization of a business
If you want to learn more about how technology can help you build customer experience excellence, download our white paper “Improving customer experience through technology”, here.