Solutions

CUSTOMER INSIGHTS

At QIVOS, we believe that customers’ value is hidden in their data. Understanding customers’ behavior across all channels enables you to make smarter decisions for your business.

Combining our statisticians’ expertise with industry-leading predictive analytics solutions, we deliver critical insights to help you define when, where and how your customers will engage with your brand. Our customer insights solution helps you find valuable data and have a detailed picture of your customers.

UNDERSTAND EACH CUSTOMER

Loyal customers act differently than occasional customers. By understanding their buying habits, demographic profiles and micro-moments in their engagement with you, will help you keep them more engaged, devoted and maximize their lifetime value.

ADVANCED CUSTOMER SEGMENTATION

Customers’ segmentation helps you effectively manage customers. Through these segments that are based on shopping behaviors, you are able to determine an average profile and conclude on the main drivers that differentiate the segments.

ANALYSES IMPLEMENTATION

Dive deeper into your customers’ insights. We help you leverage customer insights with the implementation of the following analyses:

RFM & MTV analysis

Market basket

Cross-sell – upsell

Early warnings

Fraud detection

THE POWER OF CUSTOMER INSIGHTS

 

Our Customer Insights solution helps you successfully manage customer segmentation with the most recent year data and make personalized communications with your customers. Communicate the right message, to the right customer, via the right channel, at the right time and increase customer satisfaction, loyalty and possibly purchase spending. Re-engage inactive customers by understanding why they are leaving. Customer Insights help you decrease marketing spending and maximize ROI.