Loyalty in 4 steps
LOYALTY IN 4 STEPS
Every business is unique. Unique goals, different business needs, and different people each time. We at QIVOS, have developed an advanced approach for creating customer loyalty, based on our extended expertise and best practices in various industries.
Our 4 steps to success are:
1. CREATE YOUR REWARDS PROGRAM
Our customer loyalty experts will help you identify which your best customers are across all channels. Through advanced technology solutions and the know-how of our team, we collect valuable customer data and help you understand the value of each customer. The design of your rewards program is based on these data, aligned to your specific business goals.
2. ANALYZE INSIGHTS & BUILD CUSTOMER LOYALTY PROFILE
What does your ideal customer look like? Which are his/her shopping preferences? We help you build unified customer profiles that enable you to effectively segment and manage your customers. Advanced analyses are implemented in order to define behaviors and shopping patterns.
3. DESIGN & EXECUTE PERSONALIZED REWARD CAMPAIGNS
Reach the right audience at the right time. Our dedicated customer loyalty experts will help you with the design and execution of multiple campaigns so that you deliver the right message to your customers.
4. MONITOR SUCCESS & MAXIMIZE CUSTOMER LIFETIME VALUE (CLV)
Customer loyalty does not simply stop when the implementation is completed. We continue to support you every step of the way to ensure that you achieve your business goals. Performance reviews, monthly meetings and customer operations are core part of our solution in order to help you maximize the value of each customer and achieve ROml.